Returns & Refunds Policy

Effective date: May 2026

Made-to-Order Products

Because every product is custom-made to your specification, we cannot accept returns or offer refunds for change of mind. This applies to all personalised and custom-printed items.

Faulty or Damaged Items

If your item arrives damaged, defective, or materially different from what you ordered, please contact us within 14 days of delivery. We'll arrange a replacement or full refund at no extra cost to you.

To report a problem, email us at hello@custom-products.shop or use our contact form with:

• Your order number
• A photo of the issue
• A brief description of the problem

Refund Process

Once we've reviewed your claim, we'll issue a refund to your original payment method within 5-10 business days. If we need the item returned, we'll provide a prepaid shipping label.

Non-Returnable Items

• Personalised or custom-printed products (unless faulty)
• Items damaged through misuse
• Items reported more than 14 days after delivery

Contact Us

Questions about a return? Email hello@custom-products.shop or visit our contact page.